All technical inquiries and issues of existing and potential customers in respect to the trading system Xetra® Vienna – for the markets of Prague, Budapest, Ljubljana and Vienna – are supported by the Technical Helpdesk. This includes especially:
- Physical connectivity to the trading system
- Consulting regarding connectivity options
- Connectivity contracts for trading participants, ASPs and ISVs
- Incident management for technical issues
- Technical member readiness
- Technical inquiries of existing and potential customers
For connectivity customers with direct connectivity to the trading system Xetra® Vienna , also Deutsche Börse AG, as service provider for the trading system of Wiener Börse AG, provides 1st and 2nd level support and can also be contacted directly.